FAQ

How do I book an appointment online?

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Choose the Service and duration you want to book and Select it.
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All appointments scheduled online are required to use the Prepay function.
If you're paying with a Gift Certificate, select Gift Certificate > enter the Gift Certificate Code and Amount > Continue.

Scheduling Policy

All appointments made online are required to Prepay through the Massagebook website. Payment is due at time of service. Online payments through Massagebook utilize Square and Stripe for credit card processing and I provide this service without passing any processing fees on to you. Please notify me immediately if the system tries to charge you a processing fee. Your card information is not kept on file where I can access it so if you are wanting to add a tip after your session, I will have to run your card again. Appointments made over the phone, through text, or through email do not need to Prepay. You should receive a confirmation email and an appointment reminder email and/or text for your appointment. Please contact me if you do not receive either of these to make sure your appointment was scheduled.

Cancellation Policy

Please call or text (503) 999-5423 if you need to cancel at least 24 hours before your appointment. Appointments cancelled 24 hours prior to your scheduled appointment time are eligible for a full refund or credit to your account to be used to reschedule. Appointments not cancelled within 24 hours of your appointment time are eligible for a non-refundable credit of the full service on your account to be used to reschedule. Special circumstances such as illness, transportation issues, sudden lack of childcare, etc. may allow the waving of this non-refund per my discretion. Repeat cancellations with less than 24 hours may result in discontinuance of any further services and any outstanding credits will be forfeit. Repeat occurrences of no call/no shows in excess of three instances will result in discontinuance of any further services. I do understand life happens and want you to get the care you need so please understand this policy is meant to value and honor both of our time! If your therapist has to cancel with less than 24 hours notice, you are eligible for a full refund or a credit to be used at a later date. Package holders are not eligible for refunds but are eligible for services to be credited back to your account if you or your therapist have to cancel.

What should I expect at my first appointment?

Please arrive 5-10 minutes prior to your appointment so you can fill out the intake form. I will then go over what you would like to accomplish in your session. After we agree on a plan that best suits your goals, I will step out of the room to allow you to dress down (see Must I Be Completely Undressed if you need clarification) and wash my hands.

You will get on the table, either face up or down underneath both the top sheet and blanket. If face down, you will place your face in the face cradle so your neck is in a neutral position and you can breathe. If face up, you will be scooted down so your head is resting on the table itself. During the session, please speak up if something is uncomfortable or you notice a spot you would like more work/deeper pressure on.

Afterwards, I will leave the room once again and you will get dressed. I will come back in so you can pay if you haven't prepaid, and, after checking in on how you're feeling, get you scheduled for your next session.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Must I be completely undressed?

You should undress to whatever level is comfortable for you. Many clients prefer to be completely undressed, while others prefer to keep their undergarments on. Some even prefer to keep their pants or shorts on if we are just focusing on the upper body. If you prefer to be clothed, please let me know! I recommend exercise clothes as they are easier to move under the sheets. Though if you are completely clothed for say a Relaxation or Deep Tissue massage, this will require different techniques.

You will undress and dress in the privacy of the massage room and will be securely covered by a blanket and a sheet during your massage session.

What should I wear to my appointment?

Always wear clothing you are okay with getting some massage oil on. Most people choose to dress in their every day attire but some prefer exercise type clothing. The oil I use is light weight and absorbs well into the skin but some may transfer into clothing. It washes out of most fabrics without staining though I would not test your silk or cashmere with it!

What kind of oils or lotions do you use?

I prefer and most often use Sacred Earth Botanicals Massage Oil. It is produced by a local business based out of Eugene, OR and they use certified organic oils in their products including Sunflower Oil, Safflower Oil, Olive Oil, Jojoba Oil as well as non-GMO Vitamin E. They are also gluten free, nut free, fragrance free, and do not contain harmful preservatives. For more information about them, check out their website sacredearthbotanicals.com.

Do you use scented or essential oils during massages?

I do have essential oils available for those who would like some extra relaxation during their session! I use doTERRA essential oils and you can learn more about them on their website https://www.doterra.com/US/en. Otherwise, all my massage oils and lotions are fragrance free. Be aware, if you are allergic to scents please let me know so I can make sure the room is safe for you when you arrive though I cannot guarantee the space will always be completely scent free. Please contact me if you have severe allergies so we can work out a solution! Thank you in advance for your understanding!

How much should I tip?

Tips are not expected but if you feel like you would like to tip, they are appreciated! Many clients are unsure if and/or how much they should tip their massage therapist. In my experience, people tend to tip me like they would a service industry worker such as waitstaff with 10%-20% being the average. However, because I am not an employee of a bigger business and am in fact the owner, it is completely appropriate not to tip as well since I receive the full amount of the massage charge.

How often should I receive a massage?

For those who use massage as preventative care or to manage stress, one massage a month is common. If you are recovering from an injury or dealing with chronic issues, I recommend start with once a week massage for 3-4 sessions As you improve, you may be able to cut back to once or twice a month. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief. If you have to think about whether you've received a massage in the last year, it has definitely been too long!

Can I talk during my session?

Absolutely! You are not restricted to silence! The important thing to remember is that this treatment is all about you relaxing and enjoying the experience. I often find people feel more relaxed starting off talking, especially if it's your first visit, and as the massage progresses, they quiet as they begin to relax. I also have people who feel better talking the entire time. I myself will not talk your ear off and will follow your lead if you wish to not talk. This session is about YOU, you're paying for this, and I do not want to take away from your experience by talking unnecessarily at you.

Most importantly, there are times when you should speak up. If anything I do makes you uncomfortable or if the pressure is too much, let me know immediately. Deep Tissue can be very intense sometimes but my philosophy is to only go as far as you can tolerate while still being able to relax and easing the tension gradually rather than beating you to death.

Also, let me know if you get too warm or too cold, if the room is too bright, if you have to use the restroom, etc. If something is not working for you - speak up! It's OK!

What is included in the session time?

Your massage time begins when I start the massage. I allow for 10-15 minutes in addition to your massage time so:

We can discuss what you would like me to work on during your session
You have time to undress and get on and off the table
You can schedule your next appointment and make any necessary payments if you haven't prepaid.

If you are late, per my Cancellation and Scheduling Policies, I may have to tailor down the time of your appointment.

What does a massage therapist’s license mean?

A license means that I, as a massage therapist, have met the requirements and paid the fee to legally practice massage in Oregon. To obtain my license, I completed 800+ hours of school (about 1 year) at the East-West College of the Healing arts in Portland, OR before taking a written and performance exam with the Oregon Board of Massage Therapy. To maintain my license, I attend 45 hours of Continuing Education every 2 years in order to renew my license. This education includes massage techniques, the ethics of massage, business operations, and more.

What payment types do you accept?

I take Visa, Master Card, American Express, cash or check. Payment must be made at time of service or you have the option of prepaying if scheduling online. Any returned checks will be charged a $25 fee. Gift certificates are also available both online and at my office.

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